Characteristics and Behaviors of High Dependency Negotiations

High Dependency negotiations are nothing more than a Collaborative Negotiation where the parties are mutually dependent upon each other.  The consequences of deadlock are often substantial.  Typical situations falling into this category are joint ventures, partnerships, union negotiations, strategic alliances, etc. (marriages if you count personal situations).  The difficulty with High Dependency situations is that information is transparent, the other side sees the P&L and knows how much each item costs.  Therefore discussions are often emotionally charged.  Even though it is emotion that generally creates potential impasses during the discussions.  It is paramount to manage the climate and take responsibility for how you say everything.  The danger is that emotionally heated discussions may cause the negotiation to devolve into a Hard Bargaining situation causing strikes, lockouts, dissolution, or legal action.  The words that you choose in delivering proposals and responding to proposals become more important than the meaning of the words.  You must eliminate all words that have a negative implication like “no, don’t, can’t or won’t”.  You must constantly think “under what circumstance could I accept that proposal” and even ask the other side that very question.

EXTERNAL CHARACTERISTICS: The balance of power is equal.  The deals are based on a mutual dependency.  All the characteristics of a Win Win negotiation are present with the added pressure that the parties cannot afford to deadlock.  Any alternative or substitute would be financially constrained.  Information is open to all parties.  Typical negotiations include Joint Ventures, Partnerships, Strategic Alliances, Labor Negotiations, etc.

BEHAVIORAL ELEMENTS: High Dependency requires a high level of trust as relationship plays a important role in shaping the business.  Satisfaction is received through understanding priorities, creating incremental value, and sharing value on primary issues.   Continue reading

The Wheel of Negotiation

The Wheel of Negotiation is a visual representation demonstrating the relationship of the different negotiating styles across many different characteristics.    The right-hand side of the Wheel captures the distributive negotiations while the left-hand side illustrates the  integrative or collaborative types of negotiations.  The model is circular based on the relationship between High Dependency and Auctions.  High Dependency occurs when trust is high, dependency is high, relationship is high, deals are complex, information is open, and parties can’t afford to walk away without substantial loss (unions, JVs, strategic partners, problem solving, marriage etc.).  When High Dependency negotiations fail, the parties typically end up on the right side of the Wheel haggling over remaining elements.

Negotiations are not static and do not occur in only one sector of the Wheel, quite often as things change (especially behaviors and reactions) the style of the negotiation will move clockwise or counter-clockwise in response.  You will have a natural pendulum motion except at the very extremes as noted above.  For additional information on each style see the Negotiation Basics page.

Differentiating Characteristics

  1. Your Behaviors – your behavior is the most important determinant when it comes to the negotiation style.  See “Style is EverythingContinue reading

Characteristics and Behaviors of Concession Trading

EXTERNAL CHARACTERISTICS: The balance of power is much more equal during Concession Trading.  The complexity of the deal shifts the focus away from just price.  These types of deals require ongoing support through execution and delivery phases, thus creating transactional dependence.  Value, profitability, competitive advantage, and price tend to shape the terms as well as the length of these deals.  There may be few alternatives or substitutes.  Typical negotiations include supplier agreements, business customers and accounts, normal commercial transactions, etc.

BEHAVIORAL ELEMENTS: Concession Trading requires trust as relationship starts to play a role in shaping the transaction.  Continue reading

Style is Everything when it comes to Negotiation

The single most influential determinant in any type of negotiation is YOU!  Your behavior (and that of the other party) determines the style of negotiation.  The law of reciprocity dictates as you become aggressive the other party is more likely to respond with an escalation of aggression or worse yet become more defensive.  Your behavior has a huge impact on the overall negotiation.  It is a classic mistake I witness over and over again, even in professional negotiations, when the actions and behaviors of one of the negotiators is not aligned with their strategy.  Here are a couple of examples:

  1. A retailer and their vendor working together to create a unique advertising program involving multiple media sources, mistake and misalignment happens when one party begins shooting down proposals by saying “no”, “that won’t work”, or “that’s a deal breaker” etc.
  2. A person negotiating the purchase of a collector’s item (stamp, baseball card, painting, whatever), meets the broker for lunch to create a more relaxed atmosphere.  While dining the buyer offers up personal information in an effort to create trust with the broker.  The buyer discusses their admiration for the object, their immediate plans for showcasing the item, how long they have searched for something similar etc.

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